Privacy Policy

We respect your privacy and are committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you visit our website (regardless of where you visit it from). This privacy notice will tell you about your privacy rights and how the law protects you.

Holding Subscriber personal details

This privacy policy describes how Franchise Supermarket collects and uses the personal information you provide on franchisesupermarket.co.uk. When registering on franchisesupermarket.co.uk we will collect information that includes your name, email address and telephone number via our registration forms. Franchise Supermarket will possess your email address as you have declared a legitimate interest in learning more about franchising, and Franchise Supermarket will only process and hold your email address information in the expected manner which cannot cause unjustified harm to the individual. Franchise Supermarket will delete all online profiles that have been inactive after a period of 24 months, the data retention period of 24 months will begin from the day you register your account with Franchise Supermarket and is automatically refreshed if they re-engage with Franchise Supermarket. 

Your basic details including your name, email address and telephone number will be sent via an encrypted email to your chosen third party company (franchisor) via email, once you have completed a registration form and have clicked on ‘submit request’ for further information. All data supplied to Franchise Supermarket will be held on a secure server. 

You can view all of the content on franchisesupermarket.co.uk without providing personal information. However, if you do require additional information on a franchise listed on our site then personal information including your name, telephone number and email address will be requested. Your personal information that you do submit via our request form is then only shared with the franchise or franchises that you have chosen. Franchise Supermarket will not share, sell or transfer any of your personal data with any third party company for their promotional purposes, unless we receive authorisation from yourself. Your personal details will only be shared with third party companies through the ways outlined throughout this privacy policy.

Individuals Rights under the GDPR

The GDPR provides the following rights for individuals:

  1. The right to be informed - how we process and collect your data (please see above)
  2. The right of access - You have the right to access your franchise supermarket account at any time 
  3. The right to rectification - You have the right to make amendments to your profile at any time
  4. The right to erasure - You have the right to delete your Franchise Supermarket account at any time (please email Franchise Supermarket info@franchisesupermarket.co.uk to action the deletion of your account)
  5. The right to restrict processing - Where requested, Franchise Supermarket will only store your data and will not process any information if requested. 
  6. The right to data portability - You have the right to duplicate any copies of data Franchise Supermarket holds on you, all data can be seen and copied from your login account
  7. The right to object - IF Franchising is no longer of a legitimate interest to yourself
  8. Rights in relation to automated decision making and profiling - Franchise Supermarket will not process automated decisions or conduct profiling based on the data provided by yourself. 

Making contact with subscribers of Franchise Supermarket

If you opt in to receive Franchise Supermarkets newsletter and promotional emails, then we will only make contact with you when;

  • Franchise Supermarkets needs to notify you news and features on our website
  • We allow reputable third party companies to send you information via us

Collecting your information and analytics

Franchise Supermarket will gather certain information that we will store. This information will include your computers IP address, the type and version of browser and operating system you use, your internet domain and, if you arrived at franchisesupermarket.co.uk via a link from another website, the URL of the linking page. We do not link automatically-collected information to personal data.

We may collect, use, store and transfer different kinds of personal information about you and process the following information about you:

  • Identity information – such as your first name, maiden name, last name, username or similar identifier, 
  • Contact information –such as your postal address, email address and telephone number
  • Profile information – such as your username and password, orders made by you, your interests, preferences, feedback and survey responses
  • Usage information – including information about how you use our website and services
  • Any other information relating to you which you may provide to us
  • Marketing and communications – including your preferences in receiving marketing from us

How we collect your personal information

We use different methods to collect information from and about you including through:

  • Information you give us. You may give us information about you by filling in forms on our website franchisesupermarket.co.uk, when you create an account with us, when you register or visit us at one of the trade shows or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for a franchise, request further information on our website, participate in discussion boards or other social media channels on our website, when you report a problem with our website.
  • Information we collect about you. As you interact with our website, we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We collect this personal information by using cookies and other similar technologies. Please see our cookie policy for further details.
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); franchises you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

We do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we use your personal information;

  • to process your request
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, and services that you request from us.
  • to provide and improve our services to you
  • to notify you about changes to our service, terms or privacy policy
  • to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • to ensure that content from our website is presented in the most effective manner for you and for your computer
  • to make suggestions and recommendations to you about opportunities or services that may be of interest to you

We use your personal information on the following bases:

  • To perform a contract, such as engaging with an individual to provide our services
  • To comply with legal and regulatory requirements
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as:
  • to keep our records updated and to study how customers use our products or services
  • to develop our products and services and grow our business
  • to inform and update our marketing strategy
  • for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Marketing

Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending direct marketing communications to you via email. If you receive marketing communications from us and no longer wish to do so you may unsubscribe at any time by emailing us at info@franchisesupermarket.co.uk or simply clicking on the unsubscribe button at the bottom of any email you receive from Franchise Supermarket. 

We will get your express opt-in consent before we share your personal information with any company outside of Franchise Supermarket Ltd for marketing purposes.

You may receive marketing communications from us if you have requested information from us or subscribed to receive a newsletter from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have opted in of receiving that marketing.

You can ask us or third parties to stop sending you marketing messages at any time by logging into your Franchise Supermarket account and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Cookies - the tasty part of the site

A cookie consists of information sent by a web server to a web browser, and stored by the web browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The cookie file allows the user to move quickly and easily around our site. It is used to identify returning users and to identify subscribers and registrants. This means that if you are a registrant or subscriber, you will not have to login every time you visit franchisesupermarket.co.uk. We will also use a cookie to track the users’ overall session. Franchise Supermarket will then use then analyse this information to evaluate which site features are most popular to help us develop and improve the site. We may also use cookies and the information we collect to show you relevant content and advertising.

Users can control (reject or allow access) through their individual browser level. If you reject cookies, you may still use franchisesupermarket.co.uk, but your ability to use some features or areas of our site may be limited.

Subscriber Access and Changes

If your personal information changes, or you no longer require our service, you may correct, update or delete your account by emailing us at info@franchisesupermarket.co.uk. Franchise Supermarket will only retain your information as long as your account is active. 

Security of your personal information

Franchise Supermarket Ltd will take all reasonable precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information on you have provided us with on our secure server.